Technicians
Last 30 daysTeam Productivity
100%
avg flat-rate index
Active ROs
12
across 4 techs
Top Performer
Carlos M.
118% productivity
CM
Carlos M.
ASE Master, L1
Productivity Index
up118%
3
Active ROs
160
Hrs Clocked
188.8
Hrs Turned
DL
Derek L.
ASE A4, A5, A6
Productivity Index
stable94%
4
Active ROs
160
Hrs Clocked
150.4
Hrs Turned
JT
Jamal T.
Apprentice
Productivity Index
up87%
2
Active ROs
160
Hrs Clocked
139.2
Hrs Turned
MS
Maria S.
ASE A6, A8
Productivity Index
up101%
3
Active ROs
160
Hrs Clocked
161.6
Hrs Turned
Flat-Rate Productivity Index (Last 30 Days)
| Technician | Level | Active ROs | Index | Trend |
|---|---|---|---|---|
| Carlos M. | Senior Master | 3 | 118% | |
| Derek L. | Technician | 4 | 94% | |
| Jamal T. | Junior | 2 | 87% | |
| Maria S. | Technician | 3 | 101% |
Productivity Index = Actual flat-rate hours completed ÷ Book time. Baylitx sensor history lets junior techs start closer to the correct diagnosis, closing the gap to senior-level efficiency faster.